To make a purchase on calaqisya.com, you’ll need to register for an account.

Simply click 'Login' and fill in your details. Creating an account allows you to checkout faster, store multiple shipping addresses, and view and track your orders, among other benefits.

EMAIL: help@calaqisya.com

OPERATION HOURS: 

• Monday - Thursday: 9am - 5pm
• Friday: 9am - 1pm

Estimated email response time:

• Normal case: 3 working days
• Wrong item/colour/size & others: 14 working days
• Return item:  14 working days
• Refund: 14 working days

Email after 1pm on Friday will be replied on the next working day.

Unfortunately, you can't because once an order has been placed, it will be immediately processed by our fulfilment centres; hence, changes are not possible.

All you need:

• Baby shampoo or soft conditioner
• Lukewarm water
• Bucket/bowl

Here is how to unshrink cotton fabric:

1. Fill up a bucket/bowl of lukewarm water. Make sure it's not too hot.
2. Add in 1 tablespoon of soft hair conditioner or baby shampoo.
3. Soak the piece of fabric for 30 minutes and gently stretch the piece of clothing back to its original shape.
4. Hand wash to rinse out the conditioner and hang to dry.

We process and ship orders from Monday to Friday. Please note that order processing takes 3-5 working days (excluding weekends and public holidays) before your parcel is shipped out via Ninjavan.

If you don't receive a tracking number within 5 days, please email us at help@calaqisya.com for assistance.

Semenanjung Malaysia 

• Poslaju RM8
• Ninja Van RM8

Sabah & Sarawak

• Poslaju RM13
• Ninja Van RM13

Yes, we offer free shipping for purchases over RM200. This offer is applicable for NinjaVan only.

Tracking numbers will be emailed to you once your order has been shipped.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Orders to Singapore, Brunei, and other countries are shipped using SF Express or Aramex. Order processing takes 3-5 working days (excluding public holidays and weekends) before the items are shipped. Once picked up, the transit time typically ranges from 7 to 14 days.

If you haven’t received your parcel after 14 days of receiving the tracking number, please email us at help@calaqisya.com for assistance.

We hear you and always prioritise our customers. All regular-priced items now come with a unique product guarantee.

Product(s) are promised to be delivered on time from the processing date (maximum 10 working days). However, this guarantee does not apply during peak seasons and major sale campaigns.

Product(s) are guaranteed to be in perfect condition as advertised. We are very concerned about every cent spent.

If you experience a delay in delivery, please contact our CRM team, and you can opt for an apology store credit for your next purchase.

You can return an item within 30 days of receiving it, whether purchased from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores, if you're not completely satisfied. If returning via post, the tracking number or item must reach our team within the 30-day window. Please note that any late submissions of items or tracking numbers will not be accepted.

• All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
• All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.
• Items that are damaged, marked, or found to have manufacturing errors are acceptable for return and exchange. New item in good condition or other item with the same purchased value will be returned to the customer.
• Item(s) purchased do not fit or look good on customer.
• Maximum ONE return & exchange process for ONE Order ID/Receipt.
• CALARAYA 2024: Return & exchange is only applicable for designs within the CALARAYA 2024 collection. In the case where the item is out of stock or defective, the customer will be entitled to a full refund. Maximum one-time return & exchange per order ID/receipt is allowed.
   

• Accessories such as scrunchies, perfume(s), body & hair mist(s), brooch(es), face mask(s), ties, twilly, and such are not returnable.
• Inners such as the under series, under scarves, handy, and such are not returnable unless a manufacturing defect or parcel processing error.
• Wrong washing, storing, or ironing methods that may cause product damage will not be entertained.
• Pre-order item(s).
• Sale items and purchases made with discount coupons are not returnable, exchangeable, or refundable.
• Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.
• Due to lighting effects, monitor brightness, contrast settings, etc., there could be some slight differences in the colour tone of the pictures and the actual item.
• Please note that any order purchased from Personal Shopper or preloved item is not under Cala Qisya's responsibility.

ONLINE STORE  (www.calaqisya.com)

Return & Exchange Method (Online):

STEP 1: Review Checklist
STEP 2: Email to help@calaqisya.com and request the return exchange process
STEP 3: Fill in the details required and wait for approval
STEP 4: Packing & Return

• 30 days from arrival of package for local and overseas delivery.
• Item is in original condition with price tag and label
• Item not damaged, washed, or stained
• Item has not been altered
• Item(s) purchased online can be exchanged both ONLINE and at our outlets located in TRX, Central i-City Shah Alam, KL East Mall, Johor Bahru, and Ipoh.

Our working hours are Monday to Thursday from 9 am to 5 pm and Friday from 9 am to 1 pm, except on public holidays.

Emails sent outside of these hours will be responded to on the next working day. Emails sent after 1 PM on Fridays will also be replied to on the next working day. Rest assured, all enquiries will be addressed.

For orders with missing, defective, or incorrect items, please email us at help@calaqisya.com with your order ID and use the subject header "Missing, Defect & Wrong."

To check the status of returns and refunds, please contact our CRM Team via email.

BOUTIQUE

If the return tag is still attached and the item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange, refund, or credit points only.

• 30 days from arrival of package for local and overseas delivery.
• Item is in original condition with price tag and label
• Item not damaged, washed or stained
• Item has not been altered
• Item(s) and proof of purchase must be presented at the cashier counter.
• Item(s) return or exchange must be at any nearby outlets.

ONLINE:  (www.calaqisya.com)

• Please note that courier charges for your return package will NOT be covered by CalaQisya
• Please obtain a delivery receipt from the courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.
• CalaQisya will not be liable for any loss or damage of your return package and/or product(s) handled by the courier company of your choice.
• Please note that in-person returns to our warehouse are NOT accepted.

BOUTIQUE:

Shipping costs are borne by the customer and we are not liable until it reaches our boutique.

ONLINE: (www.calaqisya.com)

• If you wish to cancel your order, please contact our CRM team.
• No cancellation fees shall be applicable.
• Once an order has been placed, it can't be cancelled. It will be immediately processed by our third-party warehouse; hence, changes are not possible.
• Once the order has been dispatched, it may not be cancelled, and the item must be returned to the company according to the guidelines provided by the CRM Team.

BOUTIQUE:

• If you wish to cancel your order, please contact our boutique staff.
• No cancellation fees shall be applicable.
• Once the order has been dispatched, it may not be cancelled, and the item must be returned to the company according to the guidelines provided by our boutique staff.

ONLINE: (www.calaqisya.com)

• All product descriptions, information, and materials posted on the website are provided 'as is' and without warranties express, implied, or otherwise howsoever arising.
• The product image as seen on the website may slightly differ from the actual product that you receive.
• Due to lighting effects, monitor brightness, contrast settings, etc., there could be some slight differences in the colour tone of the pictures and the actual item.
• If the item you received is faulty, please contact our CRM Team.
• Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
• In the event the product returned is not faulty, we may, at our discretion, decide not to repair, replace, or refund you for the product, and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

BOUTIQUE:

• All product descriptions, information, and materials posted on the website are provided 'as is' and without warranties express, implied, or otherwise howsoever arising.
• Due to lighting effects, monitor brightness, contrast settings, etc., there could be some slight differences in the colour tone of the pictures and the actual item.
• If the item you receive is faulty, please contact our boutique staff.
• Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
• In the event the product returned is not faulty, we may, at our discretion, decide not to repair, replace, or refund you for the product, and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

ONLINE: (www.calaqisya.com)

• All product descriptions, information, and materials posted on the website are provided 'as is' and without warranties express, implied, or otherwise howsoever arising.
• The product image as seen on the website may slightly differ from the actual product that you receive.
• Due to lighting effects, monitor brightness, contrast settings, etc., there could be some slight differences in the colour tone of the pictures and the actual item.
• If the item you received is faulty, please contact our CRM Team.
• Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
• In the event the product returned is not faulty, we may, at our discretion, decide not to repair, replace, or refund you for the product, and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

BOUTIQUE:

• All product descriptions, information, and materials posted on the website are provided 'as is' and without warranties express, implied, or otherwise howsoever arising.
• Due to lighting effects, monitor brightness, contrast settings, etc., there could be some slight differences in the colour tone of the pictures and the actual item.
• If the item you receive is faulty, please contact our boutique staff.
• Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
• In the event the product returned is not faulty, we may, at our discretion, decide not to repair, replace, or refund you for the product, and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

We sincerely apologise for the inconvenience and assure you that we will take care of everything. Please allow us to make it up to you in any way we can! Kindly drop us an email with the following details:

• Order ID (#XXXXXX)
• The matter of the issue (defective/faulty)
• Pictures or videos, whichever applicable
• Opt for a full refund/exchange with the same value item(s). Please provide your banking details to ease the refund process.

The customer will be entitled to a full refund in the event of:

• The customer received a parcel with missing item(s) and faulty item(s).
• Item(s) ordered are out of stock.
• Item(s) requested to be exchanged is out of stock.

Please note that the refund process will take a maximum of 14 working days.