[{"title":"1. What is the CalaQueen Membership?","content":"

CalaQueen Membership is CalaQisya's loyalty programme that rewards members with points and store credits as they shop, both online and offline.

Members enjoy exclusive pricing, birthday rewards, tier benefits, and special privileges as they progress from Maiden to Crown, our highest tier.

1. Apakah itu Keahlian CalaQueen?

Keahlian CalaQueen ialah program kesetiaan CalaQisya yang member ganjaran kepada ahli melalui mata ganjaran dan nilai kredit apabila membuat pembelian, sama ada secara dalam talian atau di butik.

Ahli akan menikmati harga eksklusif, ganjaran hari lahir, kelebihan mengikut tier, serta keistimewaan khas apabila meningkat dari Maiden hingga ke Crown, tier tertinggi.

"},{"title":"2. How do I sign up for CalaQueen Membership?","content":"

Create an account on calaqisya.com.

Once registered, you are automatically enrolled into the loyalty programme.

2. Bagaimana untuk mendaftar Keahlian CalaQueen?

Daftar akaun di calaqisya.com.

Selepas pendaftaran, keahlian akan diaktifkan secara automatik tanpa perlu langkah tambahan.

"},{"title":"3. How do I earn CalaQisya reward points?","content":"

You earn points by purchasing products.

Earning rate:

1 point for every RM1 spent on eligible purchases.

3. Bagaimana cara mengumpul mata ganjaran CalaQisya?

Mata ganjaran diperoleh melalui pembelian produk.

Kadar pengumpulan:

1 mata bagi setiap RM1 perbelanjaan untuk pembelian yang layak.

"},{"title":"4. Where can I check my points and tier?","content":"

You can view your points, store credits, and current membership tier by logging into your account and visiting the Rewards page at https://calaqisya.com/a/calaqueen.

4. Di mana boleh semak mata ganjaran dan tier keahlian?

Log masuk ke akaun dan layari halaman Rewards di https://calaqisya.com/a/calaqueen

Di situ, anda boleh melihat jumlah mata, nilai kredit, dan tier keahlian semasa.

"},{"title":"5. How is my membership tier defined after this migration?","content":"

Your membership tier has been automatically assigned based on your 2025 amount spent. CalaQisya has moved from an amount-spent system to a points-based system, and your 2025 spending has been converted into points to determine your current tier.

5. Bagaimana tier keahlian ditentukan selepas migrasi sistem?

Tier keahlian anda telah ditetapkan secara automatik berdasarkan jumlah perbelanjaan pada tahun 2025. CalaQisya telah beralih daripada sistem berdasarkan jumlah belanja kepada sistem berasaskan mata, dan perbelanjaan 2025 anda telah ditukar kepada mata untuk menentukan tier semasa.

"},{"title":"6. What happens to my previous points?","content":"

You are not starting from zero. Your previous progress in 2025 has been carried over into the new points-based system, ensuring your tier reflects your existing journey with CalaQisya.

6. Apa yang berlaku kepada mata lama saya?

Anda tidak bermula dari kosong. Jumlah pembelian anda sepanjang tahun 2025 telah dibawa ke sistem baharu, supaya tier keahlian mencerminkan perjalanan anda bersama CalaQisya.

"},{"title":"7. What are the CalaQueen membership tiers?","content":"

There are five tiers:

Maiden
Lady
Noble
Regal
Crown (highest tier)

7. Apakah tier Keahlian CalaQueen?

Terdapat lima tier:

Maiden
Lady
Noble
Regal
Crown (tier tertinggi)

"},{"title":"8. How does tier progression work?","content":"

Your tier is automatically updated based on the total points you accumulate.

8. Bagaimana kenaikan tier berfungsi?

Tier keahlian akan dikemas kini secara automatik berdasarkan jumlah mata yang terkumpul.

"},{"title":"9. How do Welcome Points work?","content":"

Welcome Points are rewarded when you enter a tier.

You will receive Welcome Points:

When you first join as Maiden
Again when you progress to a higher tier

Welcome Points are awarded once per tier per account.

9. Bagaimana Welcome Points berfungsi?

Welcome Points diberikan apabila anda memasuki sesuatu tier.

Anda akan menerima Welcome Points:

Apabila pertama kali menjadi ahli (Maiden)
Setiap kali naik ke tier yang lebih tinggi

Welcome Points hanya diberikan sekali bagi setiap tier untuk setiap akaun.

"},{"title":"10. How many Welcome Points do I receive at each tier?","content":"

Maiden: 200 points
Lady: 500 points
Noble: 1,000 points
Regal: 1,500 points
Crown: 2,000 points

10. Berapa Welcome Points bagi setiap tier?

Maiden: 200 mata
Lady: 500 mata
Noble: 1,000 mata
Regal: 1,500 mata
Crown: 2,000 mata

"},{"title":"11. Will I receive Welcome Points again if I re-enter the same tier?","content":"

No.

Welcome Points are only awarded once per tier.

11. Adakah Welcome Points diberikan semula jika masuk ke tier yang sama?

Tidak.

Welcome Points hanya diberikan sekali bagi setiap tier.

"},{"title":"12. Do I get member-only pricing?","content":"

Yes. Selected tiers enjoy exclusive member pricing:

Lady: 5% off
Noble: 10% off
Regal: 10% off
Crown: 10% off

Member pricing applies automatically when you are logged in.

*Note: Some collections are not entitled for member price

12. Adakah terdapat harga khas untuk ahli?

Ya. Tier terpilih menikmati harga eksklusif ahli:

Lady: Diskaun 5%
Noble: Diskaun 10%
Regal: Diskaun 10%
Crown: Diskaun 10%

Harga ahli akan ditolak secara automatik ketika anda melakukan pembayaran.

Nota: Sesetengah koleksi tidak layak untuk harga ahli.

"},{"title":"13. How do birthday rewards work?","content":"

Members receive birthday multiplier points during their birthday period:

Maiden: 1× points (max 2,500 points)
Lady & Noble: 1.5× points (max 2,500 points)
Regal & Crown: 2× points (max 2,500 points)

Make sure your date of birth is updated in your account to enjoy this benefit

13. Bagaimana ganjaran hari lahir berfungsi?

Ahli akan menerima mata berganda semasa bulan hari lahir:

Maiden: 1× mata (maksimum 2,500 mata)
Lady & Noble: 1.5× mata (maksimum 2,500 mata)
Regal & Crown: 2× mata (maksimum 2,500 mata)

Pastikan tarikh lahir dikemas kini dalam akaun untuk menikmati keistimewaan ini.

"},{"title":"14. How do I redeem my CalaQisya reward points?","content":"

You can redeem points on the Rewards page by clicking “Claim Reward”.

Available redemption options:

RM5 for 500 points
RM10 for 1,000 points
RM30 for 3,000 points
RM50 for 5,000 points
RM100 for 10,000 points

14. Bagaimana cara menebus mata ganjaran CalaQisya?

Tebus mata di halaman Rewards dengan menekan “Claim Reward”.

Pilihan penebusan:

RM5 untuk 500 mata
RM10 untuk 1,000 mata
RM30 untuk 3,000 mata
RM50 untuk 5,000 mata
RM100 untuk 10,000 mata

"},{"title":"15. When will my CalaQisya reward points expire?","content":"

Your points are valid for 12 months from the day you earn them. If there’s no points activity on your account for 12 continuous months, your remaining points will automatically expire.

Unused points will not be carried forward.

15. Bilakah mata ganjaran akan tamat tempoh?

Mata ganjaran sah selama 12 bulan dari tarikh ia diperoleh.

Jika tiada sebarang aktiviti mata dalam tempoh 12 bulan berturut-turut, baki mata akan luput secara automatik.

Mata yang tidak digunakan tidak akan dibawa ke hadapan.

"},{"title":"16. Are points and store credits transferable?","content":"

No.

Points and store credits are tied to one registered account and are not transferable.

16. Bolehkah mata dan nilai kredit dipindahkan?

Tidak.

Mata dan nilai kredit terikat kepada satu akaun berdaftar dan tidak boleh dipindahkan.

"},{"title":"17. Will my tier be downgraded once I redeem my points?","content":"

No. Your tier is based on your spending over a 12 months period from the date of your last purchase. Your tier will only be downgraded if you do not meet the minimum purchase requirement for that tier within the 12 months period.

17. Adakah tier akan diturunkan selepas menebus mata?

Tidak. Tier ditentukan berdasarkan perbelanjaan dalam tempoh 12 bulan dari tarikh pembelian terakhir. Tier hanya akan diturunkan jika syarat minimum pembelian bagi tier tersebut tidak dipenuhi dalam tempoh 12 bulan.

"},{"title":"18. How long does the tier last?","content":"

Valid for 12 months from your last purchase.

18. Berapa lama tempoh sah sesuatu tier?

Tier keahlian sah selama 12 bulan dari tarikh pembelian terakhir.

"}]

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