TICKET PURCHASE AND DELIVERY:

1. We reserve the right to refuse multiple entries. No second entry allowed, and you cannot book more than one slot.
2. Personal shoppers are not allowed to take orders on the event day.
3. Children are welcome, but those aged 13 years and above require a paid ticket for entry.
4. Tickets are sold on a first-come, first-served basis and subject to availability.
5. All sales are final; tickets are non-transferable unless stated otherwise.
6. Tickets will be sent electronically via email.
7. Your email confirmation serves as your access ticket to the event.
8. It is the buyer’s responsibility to provide accurate and valid contact information for ticket delivery.
9. The RM25 ticket price will be converted into a RM25 cash voucher redeemable at the event and only applicable for CalaQisya and ASAL Lelaki’s product.

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CASH VOUCHER & T&CS:

1. This RM25 Cash Voucher is valid for use at the event from 25–28 June 2026 only.
2. This voucher is only applicable for CalaQisya and ASAL Lelaki’s products.
3. To redeem the RM25 Cash Voucher, customers must enter the unique voucher code at the discount section on the website before proceeding with payment.
4. Applicable for all items.
5. Only a single voucher can be used in a single transaction.
6. This voucher is non-refundable. it cannot be exchanged for cash in parts or in full.
7. Not applicable for online purchase.
8. Voucher cannot be used with any other sale or promotion items.
9. We are not responsible for any lost, stolen, or damaged items and no replacement will be provided under these circumstances.
10. During redemption, the difference in price will be added by customers if the total amount of the receipt exceeds the cash voucher.
11. CalaQisya and ASAL reserves the right to vary/amend the privileges or terms and conditions without any prior notice.
12. CalaQisya and ASAL retains the right to reject any voucher that has been tampered or found in any way unacceptable.
13. Any unused value after the validity period will be forfeited.

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TICKET PRICING AND PAYMENT:

1. Customers will receive a booking link via email.
2. Customers must click on the booking link to access the ticket reservation page.
3. Each booking link is valid for one (1) time slot reservation only. Once a time slot has been selected and the booking is completed, the same link cannot be used to reserve additional slots.
4. Available event time slots will be displayed, and customers may select their preferred slot, subject to availability.
5. Upon selecting a time slot, customers will be directed to the payment page to complete the purchase of the RM25 ticket.
6. The ticket prices are stated in the local currency and include any applicable taxes or fees.
7. Full payment must be made at the time of booking. Only authorised payment methods available on the website will be accepted.
8. A booking is only confirmed upon successful payment. Customers will receive an on-screen confirmation and/or email confirmation once their ticket slot has been successfully secured.
9. Ticket slots are allocated on a first-come, first-served basis and are subject to availability.
10. The RM25 ticket fee is non-refundable and non-transferable unless otherwise stated by the organiser.
11. The RM25 ticket fee will be issued as an RM25 Cash Voucher, redeemable during the event in accordance with the event terms and conditions.

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EVENT DETAILS AND CHANGES:

1. Event details, including the date, time, venue, and lineup, are subject to change.
2. Ticket buyers will be notified of any significant changes via the contact information provided during the ticket purchase process.
3. CalaQisya reserves the right to make alterations to the program or cancel the event. In case of cancellation, refund options, if available, will be communicated to ticket buyers. 

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1. ENTRY REQUIREMENTS AND SECURITY:
   
   Each ticket is valid for one (1) ticket holder and one (1) accompanying guest only. Additional guests will not be permitted. The organiser reserves the right to refuse entry for duplicate, copied, or invalid tickets.

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PURCHASE GUIDELINES AT THE EVENT:

1. All purchases must be made via the event website by scanning the QR code provided by our Sales Associates.
2. Customers are required to log in to their CalaQisya account before making any purchases.
3. Browse and select your desired items on the website.
4. Cash payments are not accepted. Payments may only be made via the available payment methods on the website, including Payment Gateway, SPayLater, and Moby.
5. Items are only considered successfully secured upon successful payment. Adding items to the cart does not reserve or guarantee product availability.
6. Due to limited stock availability, customers are encouraged to complete their purchases promptly. Items may become unavailable if payment is not completed in time.
7. Customers will receive an order confirmation via email upon successful payment.
8. Customers will receive an email notification once their order has been processed and is ready for collection. Orders are generally available for collection within a minimum of two (2) hours from the time of purchase, subject to operational requirements.
9. Customers must proceed to the designated Pick-Up Area and present their order confirmation to collect their purchased items.
10. A collection confirmation email will be sent once the order has been successfully collected.
11. Customers who wish to make additional purchases may scan the QR code again and repeat the purchase process.
12. Returns and exchanges will not be entertained during the event period. Any return or exchange requests may only be processed at CalaQisya retail stores from Tuesday, 30 June 2026 onwards, subject to the company's standard return and exchange policy.
13. CQ Points can be earned for eligible purchases made during the event.
14. Customers must present their purchase receipt at the Redemption Counter to redeem event coin(s). One (1) event coin will be awarded for every one (1) eligible item purchased, excluding accessories. Redeemed coin(s) may be used for food, drinks, games, photobooth activities, and participating event attractions. Food and beverage items are available while stocks last.
15. The organiser reserves the right to amend, modify, or update these guidelines at any time without prior notice.
    
    

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PURCHASE LIMIT TERMS & CONDITIONS:

1. Kids & CalaQisya

(a) TBC

2. Accessories

(a) TBC

3. ASAL Collection

(a) TBC

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EVENT RULES AND CODE OF CONDUCT:

1. Please arrive at your designated time slot to ensure smooth entry and a seamless shopping experience.
2. To maintain cleanliness and comfort for all, outside food and drinks are not permitted inside the event area.
3. Be kind, respectful, and enjoy the vibe! This is a space to connect, mingle, and celebrate together.
4. Photos and videos may be taken during the event for promotional purposes. CalaQisya reserves the right to use and share these materials.
5. No outside food or beverages are allowed within the event venue.
6. Need help? Feel free to speak to any of our Sales Associates, they'll be happy to assist you.
7. Please follow instructions from our team to ensure a safe and enjoyable experience for everyone.
8. Keep your personal belongings secure. CalaQisya is not responsible for any lost or stolen items.
9. Ticket holders are expected to adhere to the rules and regulations set forth by CalaQisya and the venue.
10. Any behaviour that disrupts the event or poses a risk to others may result in ejection from the premises without refund.
11. Children are welcome, but those aged 13 years and above require a paid ticket for entry.
12. We reserve the right to refuse multiple entries. No second entry allowed, and you cannot book more than one slot.

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LIABILITY AND DISCLAIMER:

1. CalaQisya and venue are not liable for any loss, injury, damage, or theft sustained by ticket holders before, during, or after the event.
2. Ticket holders attend the event at their own risk, and the event organizer, venue, and ticketing platform shall not be held responsible for any personal or property damages or accidents.

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REFUNDS AND CASH VOUCHERS:

1. The RM25 ticket fee will be converted into an RM25 Cash Voucher upon attendance at the event.
2. The RM25 Cash Voucher is valid for redemption during the event period from 25 - 28 June 2026 and can be redeemed with any purchase of all collection or merchandise.
3. The cash voucher is non-transferable and non-refundable and cannot be exchanged for cash or any other payment method. 

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INTELLECTUAL PROPERTY AND PHOTOGRAPHY:

1. CalaQisya retains all intellectual property rights related to the event, including but not limited to branding, logos, and copyrighted material.
2. Photography, video recording, and other forms of recording are allowed only with the permission of the event organizer.
3. Any unauthorized use of such recordings may result in legal action.

To ensure a smooth and pleasant shopping experience for all visitors, please take note of the following event rules and policies:

1. No Food & Drinks

• Outside food and beverages are not permitted within the event area.

2. No Smoking or Vaping

• Smoking and vaping are strictly prohibited throughout the event premises.

3. No Pets Allowed

• Pets are not allowed inside the event area.
• Registered service animals are permitted where applicable.

4. Website Purchases Only

• All event items, except merchandise, must be purchased through the official event website.
• A QR code will be provided at the event for easy access to the website.

5. Cashless Payment for Merchandise Booth

All merchandise purchases must be made using the following payment methods:

• Debit Card
• Credit Card
• DuitNow QR

Cash payments will not be accepted.

6. No Returns or Exchanges

• All purchases made during the event are final.
• Returns, refunds, and exchanges are not permitted.

7. Voucher Redemption

• Regular Calaqisya vouchers, discount codes, birthday vouchers, membership rewards, and other promotional vouchers are not applicable during the event.
• Only vouchers issued specifically for the Calaqisya Maison Lumière Event may be redeemed.

8. Management Rights

• Calaqisya reserves the right to amend these rules and policies at any time without prior notice.
• Management reserves the right to refuse entry or service to any individual who fails to comply with the event rules and policies.

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Event Guidelines at a Glance

📱💳 Online Payment Only
🔒💳 Secure Payment Gateway
🚫💵 No Cash Accepted
📸 Photography Allowed
⏰ Time-Slot Entry
🚫🍔 No Food & Drinks
🚫🔄 No Returns or Exchanges
🚫🚬 No Smoking or Vaping
🚫🐶 No Pets Allowed

Your Privacy
Cala Holding Sdn Bhd (“CHSB”) is committed to protecting the privacy of our site visitors and customers. The CHSB team members are customers themselves of other internet sites and fully appreciate and respect the importance of privacy on the internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you (for example: arranging for a product to be sent to you, carrying out credit and other security checks and customer research and profiling or where we have your express permission to do so.)

Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. Data protection is a matter of trust, and your privacy is important to us. We shall therefore only use your name and any other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where we must do so, and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the site, you remain anonymous and at no time can we identify you unless you have an account on the site and log on with your user name and password.

If you have any comments or suggestions, we should be pleased to receive them at our address or by emailing us at help@calaqisya.com. Alternatively, you may call us on 0386851280 – this telephone number will be opened to receive calls Monday – Thursday between 9am to 5pm and Friday 9am - 1pm.

What are Cookies?
A cookie is a small information file sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you each time you re-visit CHSB, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Checking Your Details
If you wish to verify the details you have submitted to CHSB you may do so by contacting us via the e-mail address or phone call. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

Contacting Us
We are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are delighted. We want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the CHSB team, who will be delighted to answer any questions you may have.

Privacy Statement
Our Privacy Statement fully complies with the Privacy Act 1988.
1. Collection of personal information
Calaqisya does not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internal use. When you create a Calaqisya account, the personal information we collect may include your:

• Name
• Delivery address
• Email address
• Telephone number
• Mobile number
• Date of birth
• Gender

The personal information we collect from you will be used in some or all of the following ways:

• To deliver the products you have purchased from CALAQISYA
• To update you on the delivery of the product and for customer support purposes
• To provide you with relevant product information
• To process your orders and to provide you with the services and information offered through our website and which you request.
• We may pass your name and address on to a third party to make delivery of the product to you (example: to our courier or supplier)

Updating Your Personal Information
You can update your personal information anytime by accessing your account on CALAQISYA website.

Security of Your Personal Information
CALAQISYA ensures that all information collected will be safely and securely stored. We protect your personal information by:

• Restricting access to confidential information
• Maintaining technology products to prevent unauthorised computer access
• Securely destroying your personal information when it is no longer needed for our record retention purposes

Disclosure of Personal Information
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from CALAQISYA website. In exceptional circumstances, CALAQISYA may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. CALAQISYA is committed to complying with the Privacy Act and the National Privacy principles. If you believe that CALAQISYA has breached your privacy, please drop us an email at calaqisya@gmail.com and we will resolve the issue.

Collection of Computer Data
When you visit CALAQISYA, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

• Your computer’s IP address
• Browser type
• Webpage you were visiting before you came to our site
• The pages within CALAQISYA you visit
• The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation to improve our site and the services and products we provide. This data will not be used in association with any other personal information. As part of the above, CALAQISYA may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting and Google Analytics Demographics. CALAQISYA also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimise, and serve ads based on visitors’ past visits to CALAQISYA, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to CALAQISYA.

Changes to the Privacy Policy
CALAQISYA reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Third Party
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 
 
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Deletion Processing of Personal Data
You have the right to request deletion of your personal data. The responsibility for compliance rests with us, who determines the purposes and means of processing your Personal Data.

You shall notify us in writing an email to request your Personal Data to be deleted by us so long as it is necessary for the fulfilment of the purposes for which it was collected only, or inform us your objection to the use of your Personal Data for marketing purposes whereupon we will not use your Personal Data for such purpose.