1. All purchases must be made via the event website by scanning the QR code provided by our Sales Associates. 

2. Customers are required to log in to their CalaQisya account before making any purchases.

3. Browse and select your desired items on the website.

4. Cash payments are not accepted. Payments may only be made via the available payment methods on the website, including Payment Gateway, SPayLater, and Moby.

5. Items are only considered successfully secured upon successful payment. Adding items to the cart does not reserve or guarantee product availability.

6. Due to limited stock availability, customers are encouraged to complete their purchases promptly. Items may become unavailable if payment is not completed in time.

7. Customers will receive an order confirmation via email upon successful payment.

8. Customers will receive an email notification once their order has been processed and is ready for collection. Orders are generally available for collection within a maximum of two (2) hours from the time of purchase, subject to operational requirements.

9. Customers must proceed to the designated Pick-Up Area and present their order confirmation to collect their purchased items.

10. A collection confirmation email will be sent once the order has been successfully collected.

11. Customers who wish to make additional purchases may scan the QR code again and repeat the purchase process.

12. Returns and exchanges will not be entertained during the event period. Any return or exchange requests may only be processed at CalaQisya retail stores from Tuesday, 30 June 2026 onwards, subject to the company's standard return and exchange policy. For any enquiries regarding returns or exchanges, customers may contact our Customer Service team via email at help@calaqisya.com

13. CQ Points can be earned for eligible purchases made during the event.

14. Customers must present their purchase receipt at the Redemption Counter to redeem event coin(s). One (1) event coin will be awarded for every one (1) eligible item purchased, excluding accessories. Redeemed coin(s) may be used for food, drinks, games, photobooth activities, and participating event attractions. Food and beverage items are available while stocks last.

15. The organiser reserves the right to amend, modify, or update these guidelines at any time without prior notice.

1. CalaQisya Collection
(a) No purchase limit.

2. Accessories Collection
(a) No purchase limit.

3. ASAL & Kids Collection
(a) No purchase limit.

4. Merchandise Collection
(a) No purchase limit.